I have a number of grade 5 theory students about to do their online exam in a week, hubby included. When we ran the test software last night, it wouldn't run saying we did not have enough network bandwidth. Hubby did a test of our broadband speed, which was well above the minimum requirement for the theory exam, and yet no joy, and of course, we couldn't proceed any further with the testing of the software.
Slightly concerned that he may not be able to do the actual exam on the 10th - we've done everything we can to try free up network space such as going around switching off everything that uses the wifi, and sitting in the same room as the router, and still no joy. We've tested it on his new laptop, as well as on my iMac, still no luck, it's just not happy with our wifi.
As a complete technophobe, what do I do? Obviously I have a number of teenage students sitting the same exam, but mostly from their own homes, which hopefully have a better connection than ours, but if they have the same connection problem (and I've picked up from zoom that none of them have fantastic connections) what do I do to help them? Have emailed ABRSM to ask for assistance but of course have had no reply yet and I suspect they're a little on the busy side.
Any help greatly appreciated...