Given my recent experience with dealing with AB (bear in mind I'm an adult learner not a teacher) it is hardly surprising. I am due to ring them up probably on Monday and I am anticipating a major row due to an appalling lack of customer service.
Last things first as usual. I hope this goes well and that you find some satisfaction afterwards. I hate lousy customer service too. Good luck with it.
So, someone implemented an automated new member validation system to filter out bots and it basically had some sort of major bug which stopped it validating? A lack of even basic overview by the mods/admin means that this goes unnoticed for it would seem 2 years?
It has been apparent for some time that the number of active users has been dwindling, but if we have had two years' worth of new members mostly prevented from joining, then it is hardly surprising.
I agree that any changes to anything on computer programmes should be checked after implementing and again a couple of weeks later, but seeing how many updates screw things up and need several more attempts before things run smoothly, I just accept that computers screw things up. Period. They are sneaky and wait until we are not looking before they do it.
I was never too keen on looking for culprits and seeking someone to blame when things go wrong. Let‘s be aware (as members!) that things will go wrong on here sometime, somewhere, somehow, and maybe the people who should notice it, don‘t. We can tell the right people, clearly, what we have seen, and ask them to take a look.
Probably a great many members saw vaguely that no new members were posting, but took no action as far as I can tell.
Of course, it isn‘t their job. It wasn‘t mine either, but if we care about the forum then it is in our own interests to keep things running smoothly. In the forum itself we perhaps have more to lose than Admin or Moderators. I‘ve seen two forums die through lack of active interest of members. I‘d hate to see this happen here.