I just wondered if anyone else has ever encountered something similar - i.e. they thought they'd completed an ABRSM online exam entry for a pupil, in good time before the entry deadline etc, only to find on logging in to check if exam dates have been allocated, that that one pupil is missing from the list of candidates entered?...!
This does indeed appear to have happened to me, and is something I've only just discovered. Also, re-checking the email I received from the ABRSM on 19th January, acknowledging receipt of entries and my payment, I realise now that it doesn't add up to the correct amount to include this 'missing pupil' - something I know I should have double checked at the time, but unfortunately didn't, assuming it be correct (it came to rather a lot for this session, to say the least). Exam dates have not yet in fact been allocated, and the payment does not appear to have left my bank account.
I'm 99.9% sure I did include this one Grade 3 piano pupil with another seven entries for their various grades, especially as I know her mother was the first to give me the exam fee, and I'm also fairly sure I even remember typing her name on the online form, as it is quite unusual. I also remember delaying sending the entry straight away as I was waiting to see if another pupil would likely be ready in time to take her Grade 1, so I typed the details in for all those I was confident of - including this Grade 3 pupil or so I thought - and saved them to send later, pending the Grade 1 entry, who in the event I didn't add to the saved list. When I did send the final entries, I was fairly confident the Grade 3 pupil in question was still there.
So, I'm really not sure how this has come about or what to do about it at present. I think I'll have to try phoning the ABRSM in the morning, but I know just getting through will be an ordeal in itself, and I don't know if there's any way they can check the original entry I made, to see if this 'missing pupil' was included on it. If it transpires they have no record of her being put in for the forthcoming session, I can't really see a way around it, other than to refund the exam fee to the mother. But I won't really know what to say to her or my young pupil, as she has been working on her pieces for the best part of a year (one of them longer than that) as it is last year's syllabus, and it means she will now have missed the opportunity to take Grade 3 with those pieces!
Admittedly, she did play the first of them that she'd learnt ('Attitude') in a local music festival earlier last year, doing pretty well with it by getting 2nd place in her class, and she is due to play another one of them ('German Dance') in a similar festival this year - so not a complete waste of effort - but I know she will still be very disappointed if she has to start learning a whole new set of Grade 3 pieces from scratch... as will I.
Just feeling ever so slightly sick over this at the moment...
Any advice, suggestions, or the name of a really good gin would be very gratefully received in this instance!