This is a bit of a moan, so please, bear with me or please don't read.
Sometimes our jobs as teachers don't always go smoothly - and often the things that make teaching and learning difficult are not the students, it's the agencies that we work with. I'm an experienced teacher (classroom and instrumental) and I have entered exams myself and taught using all sorts of exam boards. Recently I feel that the ABRSM is not offering us the best service and this is solely from personal experience. I'm just wondering if I've been unlucky or whether this is a bit of trend that others are observing.
An adult student enters for G8 thirty years after her last exam. G5 theory is on a green form and all necessary certification and ID is emailed to the board in a timely way within hours of the requests for more info. Results come through and this candidate's results are missing. I leave it a few days then contact the board. They say they are missing the necessary documents. I say they're in their inbox and have been for weeks. Results arrive within minutes.
Recently I have entered for the series of diplomas. Decided it was time to walk the walk rather than just talk the talk. The FRSM syllabus is vague to say the least. Criteria and guidance are scant and so questions were emailed to the board that took 3 weeks to respond to - and only because I chased it. This was time critical as the deadline was looming. Anyway, I submitted a complaint and finally received some excellent customer service (though it took a while) which included an extension to the deadline. Second deadline approaches and the entry and documents are sent early (go me!). Three weeks after that deadline I am still awaiting notification that the written submission and cheque have arrived (cheque has not been presented to the bank). I phoned and was spoken to by a rather aloof lady who suggested that because I sent it in a month late (it was actually 2.5 weeks) that I couldn't possibly expect the same level of service that every other candidate gets (supposed to receive notification within a week, according to the website). I'm still waiting.
What would you do?
Have you experienced anything similar?
Have the ABRSM taken their finger off the pulse?