I recently made a complaint and appeal to the diploma department regarding conflicting information that was provided to me by members of staff in the diploma department, and incorrect information I was given which I believe contributed towards an unsuccessful result. The advice that was given to me eventually was the reason I was unsuccessful in the performance element of my Music Direction Diploma.
Despite the strength of my appeal, and the large amount of evidence I have provided to back it up, it has been declined. Many of the experiences I detailed have not been acknowledged or adequately looked into, and I am unsure what to do next.
I feel that in light of mistakes on ABRSM's part, I should at least be offered a free resit, or a full refund. I am unwilling to just let it go and pay another £700 for a partial re-sit (I passed part 2.2 and the written assignment with high marks) as I feel I have genuinely been mistreated by the examination board.
At present, I have written to and received a response from the Quality Assurance Team. I then re-appealed and received a further unsuccessful response from the Chief Examiner.
Does anyone know how to take things further? Are ABRSM regulated by a higher body? Is there someone else I can contact who can look at this objectively?
I would appreciate any advise whatsoever at this stage.
Thanks for reading this.