We put together a parcel for my mother-in-law. I ordered a cushion with a "family tree" printed on it - just ten names superimposed on a round tree shape - and also got a canvas print made of her great big white-bearded son looking very vulnerable holding a devoted puppy - it's just beautiful, I know she'll love it. Anyway, we packaged them up together, but the post office said it was the wrong size for Parcelforce and said get is labelled for UPS and bring it back. Why they can't organise this instore I don't know, but they can't.
Went to the UPS website and seemed to need to jump through flaming hoops to sign up for it, so we decided to try another courier. We looked at [name deleted in case it breaks defamation rules] and it was really easy to do. I'd never used them before and very likely I won't again.
We were told it could be picked up today. It wasn't. I got on to their Live Chat (because they don't publish a phone number) and after "checking with the courier" I was told "we can assure you that your parcel will be collected today" This was at about 5:00
The trouble is, their tracking system said it was collected at 4 o'clock this afternoon and is now in the depot. Which kind of suggests that they now won't come for it, because, hey, they've already done so... I was in all day, and anyway, the parcel is still here.
Until I have evidence to the contrary I suspect that they had a lazy courier who went up the wrong road - we live at no. 30 in a road that goes up past 100, and there is a cul-de-sac just off the high street with almost the same name (but "Xxx Close" instead of "Xxx Road") and doesn't go up to a no.30. I frequently get people ringing me to say they can't find our house and the first thing I ask is "are you in a cul-de-sac?" and re-direct them. There's no excuse, my phone number was on the directions, but I reckon he probably couldn't find no.30 and just gave up and said he'd collected it. It's Sunday tomorrow, I wonder what the chances are of him coming then.
Amazon can handle Christmas. I'm still getting next day deliveries even at this stage. The facebook page of this particular courier company at the moment is just one long history of lost parcels, collection taking a week, things being damaged by extreme carelessness, and out-and-out lies. They say their couriers are all self-employed and use their own mobile phones. They probably pay them peanuts which would account for their getting monkeys. If we were told "sorry, we're delayed by two/three days becasue of the Christmas rush" I might have more sympathy as it's honest, but plain lying like that has made me