QUOTE(crazy cow @ Jul 7 2008, 10:55 PM)

. . . the stupidly long waiting list (I was apparently referred to physio over a year and a half ago for something that has now cleared up by itself, yet to hear anything from them...!) . . .
Point of detail here: If you were referred over a year and a half ago and haven't heard anything yet you never will: Assume that the referral is lost.
There is a thing called "18 weeks" in the NHS at the moment which means that a Trust (= Hospital for the purpose) is contractually obliged to deliver your definitive management (including any clinic, transfer to the right department, all investigations, any follow-up clinic, any operation and all waiting times) within 18 weeks from the date of receipt of the referral letter by the hospital. If they don't achieve this the financial penalties are swingeing, so a lot of resources are going into making it happen.
My current wait from referral to clinic averages 3 weeks and from clinic to operation averages less than 4 weeks (and is sometimes the next working day). That allows 11 weeks for the fact that 20% of my clinic patients have been referred to the wrong clinic (plastics, orthopaedics, paediatrics, diabetes, cardiology and hepatology patients have all pitched up in my clinic in the last few weeks alone) so may have to be referred on to the appropriate specialty (add another 3 weeks), some may need investigations, after which they will need to be reviewed (add maybe 6 weeks) and add in a week or two holiday (for patient or surgeon) and you can see that we have very little leeway on some patients to get them in under the 18 week deadline.
If your definitive treatment is physiotherapy, the 18 week limit is from the date your referral letter arrived at the hospital to the date your physiotherapy starts: Hence my conclusion that if you haven't heard by now you never will.
Frustrating though all this is for hospital staff, the consequence for patients is that the "stupidly long waiting list" is now a lot less stupid and a
lot less long.